Don’t let reviews go unanswered
It’s hard to keep up with online reviews when a customer just walked through the door. Shoppers are nearly two times more likely to choose businesses that respond to every review, so keeping your reputation active matters — even when your team is busy on the floor.
Smart Response uses AI to automatically reply to every new positive review from Cars.com, Google, and Facebook, in your brand voice. If a negative review comes in, a Cars.com reputation expert writes a personalized response and sends it to you for approval before it ever posts.
Watch Ella show how Smart Response helps your team:
- Reply to every new positive review automatically, in your dealership’s brand voice
- Cover Cars.com, Google, and Facebook reviews from one tool
- Get expert-drafted responses to negative reviews, with your approval before anything posts
- Stay focused on the floor while your reputation builds itself
Already on Cars.com?
Learn how to get started with Salesperson Connect in our Help Center.
Build your reputation online, automatically
Smart Response is included with your Cars.com Premium and Premium+ Listings. Not yet on Cars.com? Let’s talk about what’s included.
1 Source: BrightLocal Local Consumer Review Survey 2024
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